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Frequently Asked Questions |
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1. How long will my orders take and what mail service do you offer?
It will take roughly 5-10 days for you to receive your order. We use United States Postal Service (USPS), UPS and FedEx to deliver the order to your doorsteps.
Please allow a few days for shipping to take place. We offer FedEx shipment upon request. Please contact us for prices.
(see prices for shipping charge)
2. Can I add text in any language?
Yes. You can use any language or font on your system. The software will create a JPG before sending the file to print and embed all font info into the JPG.
3. What can be customized on my greeting cards?
We offer the highest level of customization in the marketplace today. The greeting cards can be fully customized including font sizes, types, styles and colors. The images can be customized by rotation, flip horizontal and zoom in or zoom out.
4. Do I need to resize images (if they are larger then 300DPI)?
No. The software will resize the images to fit 300DPI before creating the JPG file and sending to print.
5. The shopping cart says that I was sent a confirmation e-mail but I haven't received one. Will my order be completed?
The e-mail may have been filtered as spam or blocked e-mail security. To confirm your order please contact us by submitting a ticket here with your name, and order ID, and we will confirm that we have received your order.
6. What kind of format do you accept and what resolution should my images have?
We accept JPEG file formats in sRGB or up color space with 300 dpi resolution recommended. Higher resolution pictures will result in clearer pictures. We suggest the following resolutions for each print size when having your images. Please avoid using special characters excluding hyphen ( - ) and underscore ( _ ).
7. What greeting card sizes are available?
Greeting card print sizes include: 4x8'', 5x5'', 8x4'' (See Pricing)
8. Can I cancel my order after upload is complete?
Yes, but you MUST notify us via email or phone within one hour after the order is complete. We will be unable to issue a refund after that since your order will already be in process.
9. Are transactions safe on the website?
Orders placed through our free photo greeting cards software are protected by VeriSign online-fraud-protection in order to protect our customers' privacy. Under no circumstances do we use customer information or images for any purpose other than printing.
10. Can I choose the fit in feature for greeting cards?
All greeting cards support fit in images only. This means some portion of your image may be cropped. Please move your image with the borders to see what part of the picture you would like cropped.
11. Why is my picture cropped or contain white borders?
This is a standard practice in the photo finishing industry. This is due to differences between the shape of most digital images (4x5.3") and the shape of standard print sizes (like 4x6", 5x7", and 8x10").
The height and width of most digital images differ from the height and width of the print from sizes we offer. Most digital cameras produce images that are slightly squarer than a 4x6", so that they fit better on to computer monitors, but more rectangular than an 8x10". This makes it impossible to print the entire image without cropping it or padding it with a white border.
Original image:
Crop to fill:
-full frame borderless
-some portion might be cropped
12. What kind of monitor and setting should I use?
Our site and software are designed for optimal use at screen resolution 1024x768 and best viewed in Internet Explorer 6.0, Firefox 2.0 and above on PC, or Safari 2.0.04 and above on Mac.
13. Does the software support MAC?
Yes. We support both PC and MAC.
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